返金ポリシー

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Shipping fees will be paid by customer, and we will return the money after accepting the return and receiving the package.

You can always contact us for any return question at info@mochaorigins.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as coffee and liquids).
Unfortunately, we cannot accept returns on sale items or gift cards.



Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.